OTRS: Web and Email Based Helpdesk System
31 Oct
From the OTRS Web Site (http://www.otrs.org):
OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You’re going to love the OTRS!
It is distributed under the GNU General Public License (GPL) and tested on Linux, Solaris, AIX, FreeBSD, OpenBSD, Mac OS 10.x and Windows.
Sometimes the best helpdesk software also happens to be free. If your company is looking for a web-based system for dealing with web and email based support or sales enquires, then OTRS may be a great fit.
Not sure I agree with you there.
The documentation for OTRS is vague and often misleading (poss. due to a bad translation from the original German).
I just installed OTRS for my small comapny and set it up to recieve emails from our 2 existing support email inboxes – it then proceeded to empty both inboxes as there’s no option to leave mail on the server!
There are a LOT of big companies, universities, etc. that rely on OTRS and love it.
You set OTRS loose on your email inbox without backups?