Comments on: OTRS: Web and Email Based Helpdesk System http://itinfusion.ca/2005/10/31/otrs-web-and-email-based-helpdesk-system/ Open Source & Small Business IT Consulting Tue, 02 Jun 2009 07:21:11 +0000 hourly 1 http://wordpress.com/ By: Casey Woods http://itinfusion.ca/2005/10/31/otrs-web-and-email-based-helpdesk-system/#comment-4 Tue, 24 Jun 2008 14:47:00 +0000 http://www.itinfusion.ca/blog/?p=5#comment-4 There are a LOT of big companies, universities, etc. that rely on OTRS and love it.

You set OTRS loose on your email inbox without backups?

]]> By: HappySpaceInvader http://itinfusion.ca/2005/10/31/otrs-web-and-email-based-helpdesk-system/#comment-3 Tue, 24 Jun 2008 08:01:36 +0000 http://www.itinfusion.ca/blog/?p=5#comment-3 Not sure I agree with you there.

The documentation for OTRS is vague and often misleading (poss. due to a bad translation from the original German).

I just installed OTRS for my small comapny and set it up to recieve emails from our 2 existing support email inboxes – it then proceeded to empty both inboxes as there’s no option to leave mail on the server!

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